International CRM & Email Support Executive

Location: On-site
Company: Brandacy
Experience Required: 1-3 Years (Mandatory International Experience)

About the Role

We are looking for a detail-oriented and proactive International CRM & Email Support Executive who has experience working with international clients. The ideal candidate should be comfortable managing CRM systems, handling customer communications via email, and maintaining accurate records. Strong written English, excellent typing speed, and professional email etiquette are mandatory for this role.

Key Responsibilities

• Manage and update customer information in the CRM system.
• Respond to customer inquiries and support requests via email in a professional and timely manner.
• Handle international client communications and maintain high customer satisfaction.
• Maintain accurate records of customer interactions, follow-ups, and updates.
• Coordinate with internal teams to resolve customer concerns and provide timely updates.
• Monitor inboxes and ensure all emails are replied to within defined timelines.
• Generate reports and maintain CRM data accuracy.
• Follow company communication standards and processes.

Required Skills & Qualifications

• Mandatory experience working with international clients/customers.
• Excellent written and verbal English communication skills.
• Strong email drafting and email response skills.
• Hands-on experience with CRM software (HubSpot, Zoho CRM, Salesforce, Freshsales, or similar).
• Good typing speed with high accuracy.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple email conversations simultaneously.
• Basic knowledge of MS Excel, Word, and Google Workspace.
• Professional approach towards customer service and relationship management.

Preferred Qualifications

• Experience in international sales support, customer support, or CRM operations.
• Familiarity with lead management and customer lifecycle processes.
• Experience working in night shifts or overlapping international time zones.

What We Are Looking For

• Strong email communication skills.
• CRM management expertise.
• Fast and accurate typing skills.
• International client handling experience.
• Professional attitude and problem-solving mindset.